KB0013867: Error installing DIGIPASS Authentication for Microsoft ADFS on German OS. SERVICE account


Summary

When you are installing DIGIPASS Authentication for ADFS (DPAuth4ADFS) 3.6.6 on a German Windows server 2012R2 with Microsoft ADFS 3.0; you get the following error message:

MSI (s) (1C:8C) [14:37:25:738]: Invoking remote custom action. DLL:

C:\Windows\Installer\MSI9D62.tmp, Entrypoint: ISLockPermissionsInstallAction

InstallShield 14:37:25: ResolveSidForAccountName: looking up account name 'SERVICE'

InstallShield 14:37:25: Failed to lookup account name, last error: 0x00000534

InstallShield 14:37:25: Failed to apply permissions for object 'C:\Program Files\VASCO\DIGIPASS Authentication for Microsoft ADFS\Log\', error 0x000036b7

Error 27555. Error attempting to apply permissions to object 'C:\Program Files\VASCO\DIGIPASS Authentication for Microsoft ADFS\Log\'. System error: Der

angeforderte Nachschlageschlüssel konnte in keinem aktiven Aktivierungskontext gefunden werden. (14007)

MSI (s) (1C!48) [14:37:40:987]: Product: DIGIPASS Authentication for Microsoft ADFS -

- Error 27555. Error attempting to apply permissions to object 'C:\Program Files\VASCO\DIGIPASS Authentication for Microsoft ADFS\Log\'. System error: Der angeforderte Nachschlageschlüssel konnte in keinem aktiven Aktivierungskontext gefunden werden.

(14007)

MSI (s) (1C:C0) [14:37:40:989]: Executing op:

ActionStart(Name=RegisterUser,Description=Registering user,Template=[1]) Action 14:37:40: RegisterUser. Registering user


Detail

This issue is related to the fact that on a German OS the Service account is named “DIENST”

     KB_140179_Page_2_Image_0002

Instead of “SERVICE” on an English OS
     KB_140179_Page_2_Image_0002


Solution

To solve this you need to follow this procedure:

1. Goto Control Panel – System and Security – System
2. Click advanced system settings
3. Click environment variables
4. Scroll to Username and click Edit
5. Change the Username from DIENST to SYSTEM

KB_140179_Page_3_Image_0002

 

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Security Status: External

Document type: Known Issue 

Applies to: Digipass Authentication for Microsoft ADFS

Old KB Reference: 140179